View of Vega de San Mateo, among pine forests and terraced fields, in the mountains of Gran Canaria

Official Town Council channel on WhatsApp

Your Town Council, just a message away

Send a WhatsApp text or voice note any time. Mateo can help with procedures, services, opening hours, events and tourism, using information from official Town Council sources.

Talk to Mateo View the demo

Official WhatsApp: +34 614 012 335

AI Mateo is an artificial intelligence assistant, not a person. For deadlines, requirements or payments, he’ll tell you where to check.

Resident: Hi Mateo, I need some information

Mateo: Hi! I’m Mateo, the Town Council’s virtual assistant (AI). Before we start, do you agree to me processing your data to answer your query?

Resident: ✅ I agree

Resident: How do I request a certificate of municipal registration (certificado de empadronamiento)?

Mateo: You can request one through the e-office (sede electrónica) or at the municipal offices. Check the requirements here:Official municipal website
Official Town Council source

On a computer?Scan the code with your phone’s camera to open the chat with Mateo.

Official channelOf Ilustre Ayuntamiento de Vega de San Mateo (Vega de San Mateo Town Council), on WhatsApp.
Any time24 hours a day, except during maintenance.
Text or voiceSend a text or voice note.
Official sourcesMunicipal website and e-office (sede electrónica).

How it works

Just three steps

No sign-ups or new apps: all you need is WhatsApp.

Step 1: Send “Hello”

Open WhatsApp and message +34 614 012 335. The button on this page will fill in the greeting for you.
Step 2: Give your consent

Mateo explains who processes your data and why. Tap “✅ I agree” (or type “Yes”) to continue.
Step 3: Ask anything you need

Type or dictate your query. Mateo summarises the official information and tells you where to check it.

View the interactive demo Open in presentation mode

What you can ask

Everyday life in the municipality, in a message

Tap a question and WhatsApp will open with it already typed.

To ask about these days

News and what's on

News, events, festivities and council notices.

What news is there from the Town Council?

Council services

What the Town Council offers and how to access it.

What services are available for older people?

Procedures and e-office

Certificates, municipal register (padrón), taxes and where to complete each procedure.

How do I get a certificate of municipal registration (certificado de empadronamiento)?

Opening hours and phone numbers

Public opening hours, offices and contacts.

What are the opening hours?

Tourism and food

What to see, what to do and where to eat in the municipality.

What is there to visit in the historic centre?

Summit and walking routes

Routes to Pico de las Nieves and the summit.

How do I get to Pico de las Nieves?

Have another question? Ask in your own words: if there's an official source, Mateo will summarise it for you.

Transparency and privacy

Clear about what it does and your data

Mateo provides guidance using public information from the Town Council. If it can't confirm something, it will tell you.

What it does

Answers using information from the municipal website, the e-office (sede electrónica) and other official channels.
Tells you where to check each detail and doesn't make things up.
Directs you to the right office, phone number or e-office when you need to speak to someone.

What it doesn't do

Messaging it does not submit applications, complaints or appeals, or pause administrative deadlines.
Doesn't access personal case files or check payments.
Doesn't replace official publication: if in doubt, the e-office (sede electrónica), the BOP or the noticeboard takes precedence.

To complete a procedure: e-office (sede electrónica) (opens in a new tab), appointment (opens in a new tab) or call 928 661 350.

Your data

Your consent comes first; you can withdraw it whenever you like.
Conversations are deleted after 30 days.
No profiles or advertising. Your number is stored in encrypted form.

It's up to you: type in the chat

/privacidadView the privacy policy
/datosGet a copy of your data
/retirarWithdraw your consent
/borrarAsk for your data to be deleted

Full privacy policy

Portrait of Mateo, the Town Council’s virtual assistant — Virtual assistant (AI)

Have a question? Message Mateo now

Open WhatsApp, say hello and give your consent. Mateo will reply with official information from Vega de San Mateo.

Chat with Mateo or message +34 614 012 335

On your phonePoint your camera at the code to open the chat.